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FAQs

1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
In general, orders typically process within 24 hours and transit time is typically 2-7 days. More details, please read our Shipping Policy.

2. HOW DO I TRACK MY ORDER?
We use the Fedex to ship your order. We've actually made this super simple! You can click here to see the status of your order.

3. HOW DO I RETURN THE ITEM?
We would like to make sure you are happy and would appreciate all questions be asked prior to purchase. We also test each bike before shipping. However, if the bike fails to make you fall in love and was not used you can ship it back to us for a refund or replacement. Our restocking fee is only 15% or free if the bike arrives damaged. More details, please read our Return Policy.

Please note: we do not sell second hand or used bikes. 

4. WHY I CAN'T PURCHASE WITH MY CREDIT CARD?

If you pay by credit card, it could happen that your payment is somehow denied at the checkout by our system in defense against possible credit card fraud.

Under such circumstance, here are 3 solutions for you:

1. Switch to your other credit/debit card.
2. If you have a Paypal account, try to pay by PayPal.
3. If you do not have a Paypal account, please select PayPal still at the checkout page & click Complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the later option, you don't have to register for PayPal). Then you can complete your order with your credit card.

More dtails: https://www.rattanebike.com/pages/payment-notes