News

Feb
21
2023

reduced range

Low tire pressure   The pumping range is 17-18 psi Low or faulty battery   Check connections or charge battery Battery discharged for a long period of time without regular charges,aged,damaged,or unbalanced   Balance the battery;contact Tech Support if range decline p...
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Feb
21
2023

the tires got flat or could not be inflated

The tires will not be filled with air. Ride the bike after inflating the tires. (The pumping range is 17-18 psi)
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Feb
21
2023

the ebike comes without keys

The keys are hung on the wires in front of handle bar,check the wires in front of the handlebar and see if it falls into the box
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Feb
21
2023

the derailleur is pressed or the chain falls

Try to strengthen or adjust the derailleur (refer to the derailleur adjustment)
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Feb
21
2023

abnormal noise

1)The brakes make abnormal noise- Adjust the brake pads or brake rotors,Check brake adjust for more details. 2)The rear wheel motor makes abnormal noise- Lift the rear wheel off the ground and press the throttle to see if the rear works. Then contact us with a video for furthe...
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Free Shipping & Tax
15 Days Free Trial
Expert Advice
Great Customer Support