Cyber Monday Sale! Save Up to $1050 on 2 Bikes.
Use CODE: HW150 For $150 OFF With 2 Bikes Purchase
Luxury Cargo Ebike: Quercus $1749 + Optinal Free Gift
New York City is not available for shipment.
Ask a Ride Consultant
All New, All Electric
Make sure you choose the right one
Ride with peace of mind - discover the right accessories for your e-bike model.
Once Rattan, Always Rattan! Ride further with us. It's simple but the best.
Return & Refund
Track Your Order
Find a Rattan Rider
Contact us >
Ready to speak to you and support every need.
Call us 562-488-5588
Mon - Fri: 9 a.m.- 6 p.m.PSTSat & Sun: Closed
Help center & chat >
Search our extensive help center library or chat with an agent.
Your cart is empty
Depreciation rate /day
Front fork handle bar
v Natural sealing off.
v Fracture key parts crack..
Except damaged caused by riders
v Internal gear break.
v Bearing broken.
v The wheel hub shell cracking.
v Coil burned.
v Magnets off.
v Clamping stagnation or have strange noise
Except damaged caused by rider
v Doesn`t work
Disassemble personally will not be replaced.
v Short circuit or open circuit.
v Mousse tube damaged
v Not working
Skid, fracture freewheel stagnation
Front and middle axle
The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Rattan, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Rattan.
If you notice any problems under the warranty with your bike, please contact us at firstname.lastname@example.org with the Following Information:
Rattan may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us. If applicable law requires Rattan to return a replaced item to you, you agree to pay Rattan the retail cost of the replacement item and shipping.
DIY Parts Service allows you to service your own product. If Rattan determines that DIY Parts Service is available to you, Rattan will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. Rattan reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.
Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us at email@example.com for further information.
We DO NOT accept return of the bike except any unsolvable quality problem and we don’t accept return of the bike for personal reason.
If you have any problems with the product, please contact us at firstname.lastname@example.org. Our dedicated customer support will be more than happy to assisting you.