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① Fully charge the battery for the first use.(more than 6 hours)② Do not use the battery in low power level.③ Must use the specified charger for charging.④ Do not charge the battery at high temperature (over 212 Fahrenheit/100°C). Charge at ventilate place.⑤ If the battery is not in use for a long time,charge the battery at least once a month to keep the battery active.⑥ Keep the battery away from water or any other liquid.⑦ Turn off the battery when not in use.⑧ Fully charged the battery before use each time. It will extend the battery life. If there are problems with the battery,do not charge it anymore and contact us for further solutions.
① Pay attention to the frame maintain. Wipe the bike and keep it dry.② Any merchandise with electrical components is not recommended to be exposed to water.③ the warranty of the Rattan does not cover water damage.④ please try not to store or use the bike in wet condition.
① Check brake pads regularly.② Check the brake rotor regularly to prevent deform. If it is a hydraulic brake, check regularly to see if any oil leakage.③ Clean the brake regularly.
① Do not try to disassemble the motor.② If there is any problems with the motor,contact Rattan with a video
① Check regularly to prevent air leak.② Check spokes regularly.
① Check the rear derailleur regularly to see if it changed to every gear (contact us for the video about how to adjust the shifter).② Check the rear derailleur guard to see whether it bent to affect the derailleur or not.
As with all bikes,ebikes require regular cleaning to keep the drivetrain working well and to extend the life of the bike. Rain,grime,rock salt,and dirt can damage the chain over time,and cleaning your bike and chain regularly will help keep your bike safe and fun to ride.Keep the bike right-side up when the bike is wet or being cleaned. The components are designed to drain moisture from top to bottom,and flipping the bike over to clean it could cause water damage and void your warranty.Bike cleaning tools are available at many bike shops and online. Check with your local bike shop to make sure you get the best bike-specific chain lubricant for your riding conditions.1.Turn off the bike. Press and hold the MODE button to turn off the bike,then turn off and remove the battery. Press and hold MODE again to discharge remaining power.2.Wipe down the bike frame. Use a clean cloth and warm water (optional: detergent) to wipe down the frame. Ensure no water enters any electronic components (i.e. connectors,the controller,battery,etc.)as this could cause damage.Note: Do not use a hose or direct spray of water/liquid onto the bike or electrical components. Never submerge any electrical components in water or liquid. 3.Apply degreaser to a clean rag (not directly to the chain). Ensure no degreaser gets on the frame or any other components.4.Use the towel to apply degreaser to the chain. Hold the towel on the lower part of the chain,between the bottom of the front chainring and the derailleur (as shown below). Ensure the degreaser on the towel touches the chain.5.Turn the pedal backward and allow the entire chain to pass through the degreaser on the rag until every link is clean.6.Allow the chain to dry completely. Wait long enough to ensure no liquid remains inside the small crevasses between chain components inside the links.Note: Applying chain lubricant to a wet chain can trap liquids in between chain parts (outer plates,link pins,and rollers) and lead to premature deterioration of components. Degreaser is good for a quick chain cleaning since it evaporates more quickly than water and other liquids.7.Apply bike chain lubricant to each roller on the chain according to the manufacturer’s instructions.8.Prop the bike on the kickstand so the rear wheel is off the ground. Alternatively,prop the bike in a bike stand or have a friend securely hold the handlebar so the rear wheel is off the ground.9.Turn the pedal forward and at the same time shift through all the gears.10.Wipe off any excess chain lubricant with a clean rag.Note: Excess chain lubricant on the outer plates of the chain can attract dirt and grime. Keep the lubricant on the internal components (pins and rollers) only.11.Dry the bike. Use a clean cloth to dry the bike. Store the bike in a dry location indoors to allow the bike to dry completely.12.Reinstall the battery and test the bike fully before riding.