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Warranty

We Stand Behind our products:

Every bike is covered under our manufacturer's 2-year all-inclusive warranty for the original owner against all manufacturing defects.

Warranty Including:

Rattan Ebike’s bicycle components including frame, forks, stem, handlebar, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 2 year period from the date of original purchase. Wear and tear is not covered under warranty. Rad Rattan Ebike’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 3 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.

What we will do to fix the problem?

If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by Rattan Ebike.

What do you need to do?

Rattan Ebike will not replace any part without first seeing photos or video of the damaged part. Customer needs to provide us with evidence by email. 

Claims

All claims to this warranty must be made through Rattan Ebik. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact us at service@rattanebike.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Rattan Ebike within 2 years of initial purchase. Warranty claims may be submitted to service@rattanebike.com.

Shipping Damage Claims

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at service@rattanebike.com. Notice: we will not accept Shipping Damage Claims later than 7 days from receipt of products.