Lance L.
The customer services support is very good. Any questions I had were answered quickly, even before I purchased my bike.
Was here on time and I damaged, packed very well.
Directions in the enclosed book are terrible, video on YouTube makes assembly easy. Of course I couldn’t find the video until Rattan sent me the link. (I asked).
Have ridden around the neighborhood several times, a total of maybe 5 miles and it is fun to ride. One nine mile ride the bike performed well.
Today I took a 25 mile ride over a flat groomed rail trail. Everything went well. My only concern is I only had 4 bars left on the battery (4 out of 12) at the end of the ride.
I would recommend this to anyone looking for an e-bike. Lance
Ray M.
This is my 3rd bike
I have first model
Bought on for friend and I have the PRO
Each bike has its benefits
Great looking product
Easy to put together and ez to program
The price is right and the bike is the hottest thing on the road!
For the price, you need to get one
Very satisfied
Michael B.
This is my first ebike and I love it. It is well built better than expected !! Thanks Rattan for a great product!
Stewrt R.
I have had my Rattan ebike for two weeks now and it is absolutely fabulous. It is getting me out of the car and to where i want to go. No using gas, no pollution. Trafic here is only getting worse and i can go where the cars aren't and get to where i want to go quicker and better. Love the Bike. Go get one.
Sean
Just got the bike today, it is awesome. Also I love the fact they have a key on/off plus unlock on the battery, makes it so much better and safer. Just turn the key to the middle and all power is off, no one can mess with the bike by just pushing a button to turn it on. I weigh around 230 and it has plenty of power, i found a setting of 2 is perfect, then just use the throttle for any additional assist which is almost never needed. Will see how it holds up but so far it is amazing. If your on the fence, just get it.
Gary A.
So much fun to ride. Lots of great features and really well built. Have 1020 miles on my Challenger Pro. Wish it had touch up paint
Joel E.
I received my Rattan ebike today got it all assembled and charged up and just got back from my first ride and I am as pumped up today as I was back in 1985 when I got my first Harley Davidson. I researched these Ebikes for six months and for the quality and price you cannot do any better. I wouldn’t take anything for mine! Thank you to everyone at Rattan ebike for bringing such a high quality and fair priced Ebike to the country! The wife is already starting to look at mine like she might want one, we will see!
Scott M.
Only had it a few hrs,called my brother and told him to sell all the other bikes you wont be needing them, amazing bike! Don’t think about it just order one or two.
Robert M.
I have had mine for a week now and I average about 100 miles a week commuting back and forth to work. You can turn any ride into a workout or not depending on how much energy you want to use. I'm 6'3" and weigh 250 and this bike has plenty of power for me and the battery never quits. Great Purchase, Thank you guys for making a great bike.
Richard R.
Well, I write this for the free fenders, LOL. Because I just received my bike today and went on a ride the I go on my mountain bike all the time and what a difference. There is a hill on my route that Used to wear me out but this Rattan ebike made it easy. It was easy to put together and the online video helped a lot.
Jim R.
Well it’s been a year now and I’m loving this ebike more than ever. The quality is outstanding and the crew are great (they want to help!!). Living in central MA you can’t travel far without hitting a long steep hill. No problem when I was 60 but at 70 it ain’t fun. With the Rover I just go and stay out longer than ever. The bike’s a dream. Hats off Rattan bikes! Oh ya, forget about getting a dog, if you want to meet people get this bike.
terry t.
im 50 years young and have not owned a bike for about 8 years and when i did buy one i would go to wal mart and pick one up, well that is probable why i didnt ride much because of the quality and handling of a cheaper bike, so my son is 19 and i love spending time with my kids any chance we get and this bike made that happen a lot more because i can now keep up with him while he rides his bike actually because of electric i can leave him in the dust lol, my point is i love this bike for that possiblity and i love the bike because of the quality and the great ride i would recommend any one regardless of age to buy this bike.....
D R.
My wife and I purchased a Plus each. I did my research and read nothing but positive reviews. Price was right on as well. These are needed for our mountain house for sure and will come in useful. However this weekend we took them to Ocean Beach Cali this weekend to enjoy and we did. Helped with those hills and quick rides to Mission beach. Bad Ass!
Christine
I just purchased my Rattan Challenger ebike and it is a total blast!!! I have a bunch of road construction around me and I decided to bike to work and boy has it been fun!!! The bicycle is sturdy and quirky looking which I love. Whenever I am riding it, it puts a huge goofy smile on my face! All of my co-workers think it's the coolest bike they have seen. Since I need to transport some work materials, I added the bike rack with the platform and it works like a charm. The bicycle arrived as promised, but it unfortunately had some minor damage that was fixable. The customer service at Rattan is absolutely one of the best customer service that I have received. They were quick to respond, polite and they took care of my minor shipping damage. I would not hesitate to purchase anything from this company again. I am 52 years old and having a total blast!!!!
Mike C.
We bought two Pro, they gave us an extra $100 discount, so these bikes will not break your bank. We live in East TN, steep hills and lots of them. I really like the long range out of the battery of this great bike, I can ride about 60 miles before needing to recharge which I consider impressive. Anyway, we give 'em two thumbs up.
Grant K.
Loving my new ebike! I used to bike everyday until we moved house and ended up at the top of a huge hill! Having the pedal assist has got me biking again, it's the best thing ever!
Robert G.
I have had such fun with my Rattan ebike!! I got it a week ago and ride it whenever time allows. I'm overweight, at about 285 lbs, and age 64. I have a regular bike - a Jamis Coda , and it's very good, but I tore my rotator cuff and had surgery; it took some time to recover. The Rad Rover's fat tires soak up bumps very well . I'm writing because today I rode 31 miles and still had two bars left of battery power; there are some pretty steep hills and that's where it really shines; the bike really makes hills sooo much easier, and that really is the only bad thing about riding in this area. It's so much fun and I"m probably going to sell the Jamis, because the Rad is so much more fun and makes the hills easy, even for a big man. I have recommended it to many people, because it's just so enjoyable to ride.
Casey
This is a great bike with great customer service.There is not one thing I don,t like this bike. When I got it the speedometer did not work. Rattan was right there to help problem solved. I love this bike. If you want an ebike this is what you want really! I am 63 and love the power assist. THANK YOU RATTAN!
George H.
I have had my Rattan ebike for two weeks now and it is absolutely fabulous. It is getting me out of the car and to where i want to go. No using gas, no pollution. Trafic here is only getting worse and i can go where the cars aren't and get to where i want to go quicker and better. Love the Bike. Go get one.
Melinda D.
My Challenger Plus step thru is just perfect! I am enjoying being able to ride in my mountain community. That throttle feature can’t be beat! I have had a perfect experience with this company start to finish! Highly recommend!
Dennis H.
have had this bike for two weeks. The performance is great. Have used them for all tasks including some long recreational rides. Getting superior performance from batteries and no mechanical issues. This has been a great investment for us and will keep us on bikes for years to come. Very happy with the quality of the bike and support from Rattan folks. Five plus stars. Highly recommended. Excellent machine at a great price.
Frank A.
I love my Rattan bike. I use it to commute to work everyday, and without fail it keeps on going. Comfortable, with a decent quality build I can highly recommend it. During shipping it caused some understandable damage. Customer Service immediately reached out to me and took care of the problem. They sent me the parts I needed. Now I am riding smooth and quickly.
David M
Just ordered the Plus, Great price and great service!
Andrew B.
Just placed my order, can I receive it before Augest 4? We are going to have a little trip with it
Lisa C.
Already bought a Challenger for my husband, he loves it so much. Come to buy another one myself, but they said won't continue to selling it, so buy this. Can't wait! So much fun!