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Shipping Policy

1.Shipping Area
 We only ship to locations within the United States except Alaska and Hawaii.

2.Postage

We offer free shipping in the US.

3.Processing time
We need 12-24 hours processing time and then your order will be shipped. (Monday-Friday) The carrier is Fedex

4.Delivery Times
It's our goal to make sure your order is processed quickly and efficiently.

We will ship your order within 24 hours from the US. (In very few cases, we can't within 24 hours, but we promise to ship it within 2 business days.)
Please allow 2-7 days for your shipment to arrive at your address. However, due to our inability to control the transportation, the arrival time will be different according to the actual situation. Please check the picture  to confirm how long it will take for the delivery.

Any delivery dates provided by Rattan are estimates. We will send you an email when your order has shipped and you may review your order and shipping & handling information on your Rattan account if you have registered. If you haven't registered on our site, you could also track your order here with your tracking number.
For more shipping information, you could contact us by leaving a message. We will get back to you in 24 hours.