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Rule No. 1 about shifting gears on an e-bike: Never shift when standing still. You should be pedaling the bike when you shift — not stopping or using the throttle power assist (which powers the bike forward even when you aren’t pedaling).
Shifting when you aren’t pedaling can damage the gears. For example, this can cause the bike chain to dislodge and come off in a derailleur system.
Only shift one gear at a time to avoid potential damage to the e-bike gear system. Aggressive gear changes can cause the chain to skip or derail.