Help Center

Help Center

How long can I receive my bike?

We will ship your order within 24 hours from the US. (In very few cases, we can't within 24 hours, but we promise to ship it within 2 business days.)

Please allow 2-7 days for your shipment to arrive at your address. However, due to our inability to control the transportation, the arrival time will be different according to the actual situation. 

Please check the picture below get shipping estimate for your erea.

Do you ship to Alaska or Hawaii?

No, we only ship to locations within the United States except Alaska and Hawaii.

How do I track my order?

Shipping is offered through FedEx Ground, once your bike ships, you will be emailed a FedEx tracking number so you can see when the scheduled delivery time will be. 

And you can track your order here.

Can I get expedited shipping on my bike?

We do not offer expedited shipping, unfortunately. Any special requests or instructions for delivery will need to be confirmed with FedEx.

What's the warranty?

Rattan Ebike’s bicycle components including frame, forks, stem, handlebar, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 2 year period from the date of original purchase. Wear and tear is not covered under warranty. Rad Rattan Ebike’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 3 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.

More details here.

What can I do if something goes wrong with my bike during the warranty period?

We believe that communication is the best way to solve the problem. Please contact us in time.To help you solve the problem as soon as possible, we need photos or video so that we can find the problem.


If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by Rattan Ebike.

Rattan Ebike will not replace any part without first seeing photos or video of the damaged part. Customer needs to provide us with evidence by email. 

More details here.

Where should I go for a test drive?

At present, we have two dealers in CA, you can choose the nearest shop to take a ride. 

1140 Centre Drive,

Unit B,

Walnut, CA 91789

(Thur. Fri. Sat. Sun.

11 am to 6 pm)

No locations in your area? Don't worry, we are adding new locations all the time so it's likely something will become available around you in the future!

What payment method can I use to buy a bike?

We currently accept the following payment options:

1. Credit or debit card

  • VISA
  • MasterCard
2. PayPal

Why credit card payment failed?

If you pay by credit card, it could happen that your payment is somehow denied at the checkout by our system in defense against possible credit card fraud.

Under such circumstance, here are 3 solutions for you:

1. Switch to your other credit/debit card.
2. If you have a Paypal account, try to pay by PayPal.
3. If you do not have a Paypal account, please select PayPal still at the checkout page & click Complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the later option, you don't have to register for PayPal). Then you can complete your order with your credit card.

Do you have any payment plan?

No, we do not accept layaway at present.

Do you have any special offer?

We will provide different discount codes before the holidays or Festivals and send them to our customers by email. Please join our mailing list! 

If you want a wholesale discount, please contact us at

Do you have a assemly video?

Yes, it's on our Youtube channel: #Rattan Ebike

Brake Adjustment

After the bike is used for a period of time, the brakes might need some adjustments.

Using a No.6 hex driver, loosen the screw, push it up, and them tighten the screw.

If the wheel turns unevenly, it shows that the break line is too tight. At this case, you syill use a No.6 hex driver to loosen the two screws and the look carefully at the brake pads with your eyes and adjust. 

When the brake disc is adjusted using the two screws, turn the wheel to see if there is any abnormal noise and if it is smooth, it means that the brakes have been adjusted. 

Heard some rubbing nosie from wheel while pedalling?

If your brake pad is out of center, then one of the brake pads could be touching the rim. This can be identified visually or can be heard by a rubbing noise at the rim or can be felt by increased resistance while pedalling. Another symptom can be a mushy feel at the brake lever. If left unattended, this can cause premature wearing of the rubbing brake pad.

Locate the tension screw on your brake. There is typically one per brake and is usually located at the top of the brake.

Determine which direction you need to move the brake (either left or right).

Use screwdriver to tighten or loosen the tension screw and make the adjustment. (Directions assuming you are standing on drive side of bike)

Tighten the screw (clockwise) to move the brake to the right and increase spring tension

Loosen the screw (counter-clockwise) to move the brake to the left and decrease spring tension.

Rotate the screwdriver a half turn at a time and test adjustment by squeezing the brake lever.

Make small adjusments and tests until there is equal distance between the rim and brake pads on both sides.

When properly adjusted, the brake arms will move equally and the feel at the lever should be firm.

Color display

How can I access the Settings menu?

Press the power button to switch on the display. To access general settings (DisPlay Setting), hold both the “+” button and the “-” button simultaneously for 2s.

How can I change KM to MPH?

Press the power button to switch on the display. To access general settings (DisPlay Setting), hold both the “+” button and the “-” button simultaneously for 2s.